Shipping policy

Last updated: September 2026

At VENMARS, every piece is made to order through our print-on-demand fulfillment partner. This allows us to create your product specifically for you while reducing unnecessary inventory and waste.

Order Processing

After you place an order, your product is sent for production. Please allow 2–5 business days for production and quality processing before your order is shipped.

During busy periods, production may take slightly longer.

Shipping Times

Once your order has been produced and shipped, estimated delivery times are:

  • United States & Canada: 3–7 business days
  • United Kingdom & Europe: 4–8 business days
  • Australia & New Zealand: 5–10 business days
  • Rest of World: 5–12 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on your location, carrier delays, customs, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and order.

From time to time, VENMARS may offer promotional or free-shipping offers. Any applicable offer will be clearly displayed on the store.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow some time for tracking information to become active after your package has been handed over to the carrier.

International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, or other import fees imposed by your destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

VENMARS cannot control customs processing times or fees.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. Because orders are made to order, we may not be able to change the address once production or fulfillment has started.

VENMARS is not responsible for orders delivered to an incorrectly entered address.

Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

For packages that are delayed or appear to be lost in transit, contact us and we will help investigate the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.

We will review the issue and work with you on an appropriate resolution.

Questions About Shipping

If you have any questions about your order or shipping, please contact us through the Contact Us page on our website.